Warranty and Returns
Warranty
At Nighthawk Design Company, LLC, we design and create bespoke furniture that is meant to last. Here are the details on the warranty protection on every piece of furniture we make. For product care information, please check the product care page.
Outdoor Furniture
Due to the various conditions it can be placed in, Nighthawk Design Company, LLC provides a 1 year limited warranty on all outdoor furniture to be free of manufacturing defects in materials and workmanship under normal use and care.
Indoor Furniture
Nighthawk Design Company, LLC provides a limited lifetime warranty on all indoor furniture to be free of manufacturing defects in materials and workmanship under normal use and care.
As we build our products to last for generations, this warranty is transferable between the original owner and their family. Warranty becomes void if sold to a 3rd party.
Home Decor and Signs
Nighthawk Design Company, LLC provides a 1 year limited warranty on all home decor and signs to be free of manufacturing defects in materials and workmanship under normal use and care.
Size and Dimension Variability
The size and dimension of the finished product may vary slightly from the approved drawings. This is due to the natural expansion and contraction of wood products and the handmade nature of our products. Buyer assumes all responsibility regarding product size and fit for custom orders. In no event will orders be refunded in the event of a mistake for size or fit due to buyer error.
Appearance Variability
The appearance of the wood used in the finished product may vary from any samples shown. This is due to the natural variability of the wood used in the manufacture of our products. No warranty shall be provided in the exact color of the wood, the appearance of the wood, or in the exact finishes of the products.
Buyer acknowledges that wood may contain pitting, knots, cracks, checking, pin holes, grain variation, and color differences between heart and sap wood. No two products will be alike.
Warranty Limitations
Nighthawk Design Company, LLC does not warrant:
- Products manufactured by third parties
- Natural variations in wood grain
- Cracks, checks, and pitting found naturally in wood and slabs
- Changes in surface finishes, including fading, due to aging or exposure to light
- Defects that result from negligence, soiling, improper cleaning, misuse, abnormal use or accident
- Defects or damage caused by shipping
- Incorrect installation or use
- Act's of God
Nighthawk Design Company, LLC is not responsible for damage or injury to one's self or others, including bodily harm and property damage.
Returns
Home decor and signs may be returned within 30 days of purchase for a full refund less a 10% restocking fee. Returns must be free of damage, staining, or soiling. Buyer is responsible for the cost of shipping, or the return of item to Nighthawk Design Company, LLC. An return claim must be completed before a return will be accepted and refunded.
Sales of furniture, custom products, or third party items not manufactured by Nighthawk Design Company are final.
If paying with Affirm, please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.
Claim Procedure
To initiate a warranty claim or return, please contact us at: Ian@nighthawkdesigncompany.com
For warranty claims, please provide a detailed description of the issue, and include pictures of the defect if possible.
Nighthawk Design Company, LLC will solely decide whether a repair or replace a product under a warranty claim.